Customer experience (CX) and Employee experience (EX) emphasizing contact center and field service employees are merging around a shared digital experience. Ease, Effectiveness, Engagement, and especially Emotion are the levers that elevate support experience for customers, field technicians, and contact center remote experts. 

 
Contentivate takes advantage as a certified CX professional that will enhance your marketing, sales, products, and support teams on how to take advantage of technology advantages that articulate empathy and ownership for product, services and support ahead of competition. 
 

• CX Overview – Team presentation includes what is currently important for CX and EX, how to identify, measure and improve experience, and voice plus technology pain points and opportunities to stand above the crowd.
   

• White Paper – CX and EX embody exceptional possibilities when customers awareness shift attention for effective product, support, and services.  Contentivate proven customer experience authoring delivers white paper content that helps move prospects forward and adds sales and partners differentiated value to emphasize.
   

• Launch Storyboard – Specific new CX and/or EX product, support, and services packages engaging internal content from Contentivate.   Overview, massaging, elevator pitch, competition, and sales FAQs are storyboard content sales, marketing, and partners understanding with detailed-oriented outreach.
   

• CX and EX Competition – Contentivate identifies direct competitors using customer experience as current use highlights.   Marketing messages, product and support features, and analyst competitive CX identification are captured, identified, and shared by Contentivate.
   

• Product Opportunity - New technology can rapidly support CX or EX product interaction and promotion but perhaps not yet attempted.  Contentivate with CX product proven creation offers organization with proven customer experience benefits that works to expands prospect awareness and sales opportunities.